Return or exchange an item – our 100% money-back guarantee is if you are not completely satisfied with your purchase, simply send back the item to us in its original condition within 14 days of receipt.
Returned items should be unused and must be sent back in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item. Please note: Goods will only be accepted for refund or exchange if they are despatched within 14 days of delivery, unless we have notified you otherwise.
The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods. The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.
Our Returns address is Sexplicit Ltd PO BOX 228 Hitchin Herts SG4 0WW
All items that are sent to us as faulty MUST be thoroughly cleaned before returning. For reasons of hygiene, any item we receive in a dirty condition will not be checked and the item will be refused. Postage costs will apply to return it back to you.
We offer a one year warranty on everything, if the item develops a fault within three months we can offer a refund or exchange, after three months, it is an exchange only.
Contact us by emailing firstname.lastname@example.org in regards to refunds or exchanges.