All products are shipped discreetly in a brown box with absolutely no indication as to the contents. We subsidise all the UK delivery charges, so you actually pay less than what it is costing to dispatch goods.
Goods that are in stock are dispatched within 24 hours, Monday through Friday. If for any reason we are out of stock, we would expect to dispatch the goods in about 12 days but realistically this is much quicker. If there is a manufacturing delay with any products you will be notified by email as soon as we are aware.
*Cut off for overnight delivery choices is 3 pm, if we can we will dispatch up until 4 pm.
We use Royal Mail and DPD courier for postage handlers.
In More Depth
Royal Mail UK & Worldwide Parcels:
Goods are sent on your choice of shipment unless the weight is over 2kg then goods are sent via DPD shipping rates apply. If you are not in when your parcel arrives they will keep the package at their local depot for 7 days enabling you to pick it up. After 7 days the parcel then returns to us.
If you are using this service please ensure your email address and mobile number are up to date. DPD will contact you by text or email to notify of a delivery time and date. If this is not convenient for you, you have the option to change it. DPD will attempt delivery 3 times – if they are still unsuccessful after this time the parcel is returned back to us. In some rare cases, DPD may not deliver the next day. But is 99% next day service.
BFPO (British Forces Post Office):
Goods are dispatched on Royal Mail Tracked.
UK Postage – Up to 2kg of Goods:
Royal Mail Tracked48 Delivery Royal Mail Tracked24 Delivery Royal Mail Overnight Delivery
These services will provide a tracking number and can be tracked at any stage of the delivery process. This service also is insured and requires a signature.
Royal Mail First Class Delivery Royal Mail Second Class Delivery
These services are available for low-cost orders making postage a lot more affordable, we don’t recommend using this delivery service for high-value orders. If a parcel is lost there is no insurance available for this service or tracking information once the parcel leaves our warehouse. Any loses will have to be replaced at your cost.
Courier Charges – Up to 30kg of Goods:
DPD Classic Next Day
Delivery service with a 1-hour delivery window – Weight up to 30kg per parcel
(Deliveries are between 8am-6pm Mon-Friday). Includes a Text/email notification.
Remote Location Delivery Charges It has recently come to our attention that certain areas in the UK cost us a premium to reach by courier. Remote locations in Scotland, Channel Isles, Isle of Man & Isle of Wight tend to be the frequent ones. If your parcel requires this additional shipping charge we will advise you.
BT postcode – £17.25 next day, £9.25 two days. Scottish Highlands – two days only £9.25 Channel Islands – £17.25 next day only
We are sorry we are not currently serving customers outside of the UK.
Information is as accurate as can be given during ordinary service, in times such as pandemics deliveries are made to the best of the ability of all concerned parties.